RELATIONSHIP BETWEEN INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) SERVICES AND USER SATISFACTION IN UNIVERSITY LIBRARIES, DELTA STATE, NIGERIA

Abstract

This study investigated the relationship between Information and Communication Technology (ICT) services and user satisfaction in university libraries across Delta State, Nigeria. Employing a correlational research design, the researchers sampled 215 participants (staff and registered users) from a population of 2,155. Data were collected using two validated instruments: the *Provision of ICT Services Scale (PICTSS; α = 0.74)* and the *User Satisfaction Scale (USS; α = 0.85)*. Pearson Product Moment Correlation analyzed Research Questions 1–5, while one-way ANOVA (α = 0.005) tested Results revealed significant positive correlations between ICT service provision and user satisfaction, particularly in web-based OPAC (r = high, p < 0.005), digital library services (r = high, p < 0.005), and electronic document delivery (EDD) (r = high, p < 0.005). These findings underscore ICT's critical role in enhancing library service quality. The study recommends that library management prioritize ICT infrastructure development, potentially through partnerships with private stakeholders, to sustain and improve user satisfaction.

Keywords: University Libraries, ICTs, provision, Services, and User’s satisfaction.