AVAILABILITY AND UTILIZATION OF INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) FACILITIES FOR LIBRARY SERVICE DELIVERY: TARABA STATE UNIVERSITY

Abstract

This study critically examines the availability and utilization of Information and Communication Technology (ICT) facilities in enhancing library service delivery at Taraba State University, Nigeria. The research identifies the existing ICT infrastructure, assesses the extent of its deployment in information services, and evaluates library staff perceptions regarding ICT integration. Employing a descriptive survey design, data were collected through structured questionnaires administered to academic and non-academic library staff, with a 97% response rate (126 out of 129 distributed). Analytical methods included percentage distributions and mean scores to quantify ICT resource availability, functionality, and utilization patterns. Key findings reveal significant gaps between expected and actual ICT provision: out of 20 critical ICT facilities assessed, only 12 were available, with several being non-functional. Furthermore, staff utilization of available resources remains suboptimal, with only computers (mean=3.3), photocopiers (mean=3.2), and institutional websites (mean=3.1) being actively employed, while scanners, projectors, and digital cameras were underutilized or rejected due to technical and perceptual barriers. The study underscores systemic challenges, including inadequate funding, erratic power supply, and insufficient staff training, which impede effective ICT adoption. To address these deficiencies, the study recommends: (1) institutionalizing a robust ICT policy framework, (2) securing enhanced governmental and university funding for ICT infrastructure, (3) expanding ICT access across all library units, and (4) implementing continuous professional development programs to bolster staff competency. These measures are imperative for aligning Taraba State University Library with global digital transformation trends and ensuring sustainable, user-centric service delivery in an increasingly digital academic landscape.