THE IMPACT OF REMOTE WORK ON ORGANISATIONAL COMMITMENT: A CASE STUDY OF FLUTTERWAVE

Abstract

The study examines the impact of remote work on organisational commitment, using Flutter-wave a leading Nigerian fintech firm as a case study. The rise of digital technologies, accelerated by the COVID-19 pandemic, has redefined traditional work structures and introduced new dimensions of flexibility, autonomy, and work–life balance. However, it has also raised concerns regarding employee engagement, communication efficiency, and sustained organisational loyalty. This study seeks to determine how remote work practices influence the affective, continuance, and normative dimensions of organisational commitment among Flutter-wave employees. A mixed-method approach combining quantitative surveys and qualitative interviews was adopted to provide a comprehensive understanding of employee experiences. Findings are expected to reveal that while remote work enhances job satisfaction and work-life balance, it may reduce social interaction and weaken employees’ sense of belonging. The study concludes that effective virtual leadership, communication channels, and organisational culture reinforcement are critical for maintaining high levels of commitment in remote work settings. Recommendations include adopting hybrid work models, frequent virtual team bonding, and commitment-based performance management systems to sustain organisational loyalty in the evolving digital workplace.